Alaya: Our Services - Alaya

Alaya: Our Services

Elevate Your Efficiency With Alaya’s Streamlined Services

Seamless solutions to optimise your operations and maximise your efficiency

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In-depth expertise

Extensive Partners

Proven Longevity

ISO Certified

What Do Our Partners Say About Us?

Our partners testimonials speak volumes about the depth and authenticity of our relationships, emphasising the extraordinary nature of our collaboration.

Our Services

At Alaya, we get it. Mortgage brokers face challenges in managing their business. That’s why we offer streamlined services to save you time and effort.

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Experience Peace of Mind with Alaya’s Broker Support

  • Comprehensive broker support services prioritising your peace of mind.
  • Expertise in home loan application processing, post-settlement services, and para-broking services.
  • Meticulous attention to detail for a seamless experience.
  • Warm and empathetic client service approach.
  • Pride in delivering comprehensive support that exceeds expectations.
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Seamless Support for Your Mortgage Business

  • Trusted partner for seamless mortgage support.
  • Comprehensive assistance from application processing to post-settlement services.
  • Dedicated professionals handle the legwork while you focus on sales and new opportunities.
  • Reliability and efficiency guaranteed with Alaya.
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Unlock Efficiency and Focus on Sales

  • Shift your focus to sales and new business opportunities.
  • Experience the freedom to excel in your role while we take care of the rest.
  • Streamline your efficiency and unleash your sales potential.
  • Leave the assessments to our dedicated team of credit analysts.
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Post-Settlement Made Easy

  • Trust Alaya to handle the complexities while you prioritise building relationships.
  • Get hassle-free post-settlement services for a smooth experience.
  • Attention to detail and a warm, empathetic approach to client service.
  • Our team is skilled in loan book management, home loan auditing and lead generation.
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Quality Support at a Lower Cost

  • Trusted team in Nepal.
  • Cost-effective without compromising quality.
  • Attention to detail and a warm, empathetic approach to client service.
  • Exceptional support at a fraction of the cost of Australian staff or other offshore alternatives.
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Why work with us?

Streamline Your Business With Alaya’s Outsourcing Solutions

Embrace Growth

We take care of non-dollar productive activities allowing you to focus on what truly matters.

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Save Money, Maximise Value

Our insider talent delivers exceptional value while minimising your expenses.

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Amplify Productivity

Tap into our specialised expertise to enhance team efficiency and streamline processes for optimal outcomes.

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Empowering Your Business Journey

Our unique blend of expertise and personalised approach sets us apart.

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Tailored Solutions to Scale Your Business

Adapt and thrive without the hassle of hiring and training new staff.

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Trust Our Proven HR and Training Support to Mitigate Risk

We prioritise risk mitigation through meticulous hiring and training.

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Frequently asked questions

Your time is valuable, and paperwork and administrative tasks don’t generate revenue for you.

That’s why we offer outsourced mortgage broker support, allowing you to spend more time speaking to clients and making deals. By taking care of the administrative tasks and data entry, we leave you free to focus on what really matters: growing your business and attending to your clients.

Our ‘Map, Match, Meld’ system enables us to fast-track the process of integrating the right people into your company, culture and brand. We take the time to map out your business, understanding your objectives and potential solutions; we match your business with the right people, who have the right technical skills and personality for your needs; and we meld those people into your company, fully aligned with your vision and goals.

With Alaya, outsourcing is a low-risk solution that allows you to access dedicated employees. This means you can have peace of mind knowing that your business is in good hands.

Don’t let paperwork hold you back from achieving your business goals. Contact Alaya today to learn more about our outsourced mortgage broker support and how it can help you grow your business.

To be clear, outsourced mortgage broker support doesn’t change the home loan approval process.

You’ll still complete your upfront assessment and collect documents to verify assets, liabilities and overall eligibility for a home loan. You’ll then make a recommendation that best suits your client’s needs and goals.

Sound familiar?

    Where outsourced mortgage broker support really shines is after this assessment process:

  • A support team member will go about collecting missing client documents, organise an upfront property valuation and prepare the mortgage application for submission.

  • You come back into the process only to check the application for submission.

  • After submission, outsourcing takes care of all customer communication.

The cost of outsourcing varies based on the country and required skills. For instance, while an Australian support team member costs AUD $74,800 per year, it would be approximately $34,800 in Nepal due to currency strength.

The costs of outsourcing with Alaya can be even lower, depending on the resources you need to run your business.

Reach out to our Business Development Team for more information.

Understanding the regulations and requirements is important when considering offshoring or local outsourcing for your mortgage brokerage.

At Alaya, we want to make the process as simple and straightforward as possible.

While the Australian Securities and Investments Commission (ASIC) and the National Consumer Credit Protection Act 2009 (NCCP Act) do not prohibit offshoring, certain requirements must be met. Mortgage brokers can operate offshore if they hold an Australian credit licence (ACL) and have completed a Certificate IV Finance and Mortgage Broking [FNS40815].

Similarly, Foreign Investment Review Board (FIRB) approval is not required for outsourcing but is necessary for setting up an offshore company. This can add an extra layer of complexity, time and cost to the process, so it’s important to factor this in when comparing offshoring and local outsourcing.

It’s also important to note that offshoring and local outsourcing both require housekeeping measures. Under the Privacy Act 1988, if you are offshoring, you’ll need to amend your disclosure documents and privacy declaration to include that you are sending customers’ personal information offshore. Additionally, specific professional indemnity (PI) insurance is required to cover your offshore team.

At Alaya, we take care of all the necessary housekeeping measures, so you don’t have to worry about the details. Our team fully complies with all regulations and requirements, giving you peace of mind and allowing you to focus on growing your business. Contact us today to learn more about our outsourcing solutions and how we can help you achieve your business goals.