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6 Skills Required To Be A Loan Processing Associate At Alaya

Say hello to Abhigya Subedi, a Loan Processing Specialist at Alaya. She recently progressed from her role as a Loan Processing Associate. With a keen eye for detail and a passion for delivering exceptional service, Abhigya is crucial in ensuring a smooth and efficient loan processing experience for her customers.

Read on to learn more about Abhigya’s role and the skills required to be a Loan Processing Associate at Alaya.

What Is A Loan Processing Associate?

A Loan Processing Associate is a broker support role at Alaya that handles all end-to-end processes required for the smooth processing of loan applications, from submission to when a loan is approved.

Abhigya describes her role as an LPA in the following way: “The role of Loan Processing Associate is more of a behind-the-scenes conductor who orchestrates work for the best chances of the client securing a home loan quickly and with less hassle. Supporting brokers in processing home loan applications with diverse scenarios from pre-submission and post-submission to settlement of the loan, an LPA has the ground knowledge of pricings, valuations, and submission processes.”

During your initial months at Alaya, you’ll be immersed in a supportive learning environment, honing your skills until you can manage the entire loan application process independently. In a nutshell, a Loan Processing Associate orchestrates efficiency, turning complex procedures into a seamless experience for our clients.

What Are The Skills Required For A Loan Processing Associate?

A Loan Processing Associate (LPA) must possess a diverse skill set to excel in their role.

  • Effective communication, attention to detail, and time management are crucial for seamless workflow.
  • Problem-solving skills address unexpected challenges, ensuring a smooth application process.
  • A customer service orientation fosters trust and positive client experiences. Proficiency in data entry is a technical cornerstone, emphasising accuracy and efficiency.

In the dynamic realm of loan processing, these skills collectively define the prowess of a competent LPA. Abhigya lists the top six skills required to work as a Loan Processing Associate at Alaya:

1. Effective Communication

Personally, I prefer emails for their asynchronous nature and the advantage of maintaining a clear paper trail for essential information. However, it is equally important to understand what situation benefits from a detailed email and what requires the immediacy of a phone call. Most of my mornings begin with a phone call, either to the lender, the client or another stakeholder.

As an LPA, the ability to discern when to pick up the phone versus when to opt for email communication is a key skill to have. The goal is to communicate effectively – the operative word being “effectively” – to get things done seamlessly and to have this knack for choosing the right communication method that guarantees a timely workflow.

Fluent verbal and written English communication is required so I can talk to clients and stakeholders.

2. Attention To Detail

In the toolkit of an LPA, attention to detail stands out as the keystone competency. As someone who handles sensitive information like a client’s financial history, credit scores and other asset information, an LPA must ensure that every piece of information is accurately recorded and matches the established criteria. This involves meticulous record-keeping habits and adherence to regulatory compliance measures.

3. Time Management

In a robust world of work, where deadlines follow you like a shadow, time management is essential to meeting targets and maintaining a smooth operation of affairs. My characteristic organisational habits have proven to be a significant asset in my journey in the role of an LPA, especially regarding time management. Time management techniques are not a one-size-fits-all concept. They require a personalised refinement. Time management is crucial not just for managing multiple loan applications but also to keep oneself from being overworked.

4. Problem-Solving Skills

Each loan application comes with its own scenarios, and while similar cases are bagged into separate specified categories, sometimes an unexpected event might thwart the process of loan settlement. An LPA should be able to address those issues with strong problem-solving skills and find viable solutions, ensuring a smooth application process.

5. Customer Service

Customer service orientation is vital for an LPA as it directly impacts the client’s experience. An LPA needs to ensure positive interactions with loan applicants, which in turn fosters client trust and loyalty and contributes to the company’s positive reputation. In a competitive market like now, both in terms of business and work, excellent customer service is a key differentiator. To be able to provide tailored guidance and supportive experience to each client is a key skill that an LPA needs to hone.

6. Data-Entry Skills

A large portion of an LPA’s role is dedicated to data entry. Proficiency in accurate and timely data entry is fundamental for an LPA. This includes entering and updating information related to loan applications, client details, and financial data. This requires familiarity with Customer Relationship Management (CRM) software, specialised broker portals, and the ability to handle and categorise a significant volume of client information efficiently.

Ready To Shine As A Loan Processing Associate?

Explore a fulfilling career at Alaya as a Loan Processing Associate, where your skills and ambitions align with a dynamic and supportive environment.

Do you possess the skills that make a standout Loan Processing Associate? Discover your potential today for a role that may define your career at Alaya.

Multinational Work Culture Insights with Otto

In this age of global connectivity, workplaces have transcended borders, creating a dynamic and diverse work environment. To shed light on this evolving landscape and its impact on the young Nepali workforce, we hosted an enlightening career discussion titled “Navigating Multinational Work Culture.” Our special guest was Otto Dargan, the visionary founder of Home Loan Experts and Alaya. It focused on addressing your career aspirations, effective networking, stability in multinational corporations, communication styles, and insights into Australian work culture. Here are some key takeaways from the session:

Mapping Out Your Career Journey

The first step is to chart your desired career path strategically. Take the time to choose your direction wisely. We encourage you to explore the concept of IKIGAI (ee-key-GUY), a Japanese philosophy that uncovers the perfect blend of your strengths, passions and viable income sources.

Building Your Personal Brand and Networking

Boosting your career opportunities starts with excelling in your field, adding value, and honing your skills to gain recognition. Platforms like LinkedIn can aid in career branding. In Nepal, personal relationships are pivotal, so attending events and staying connected with friends, family and college mates is invaluable. Mentors can provide valuable insights and access to professional networks.

Balancing Short-term and Long-term Goals

Remember, a career is long term, while a job is short term. Focus on long-term gains and choose optimal learning environments. Craft a personal development plan and seek guidance from experienced mentors. Avoid rushing into quick promotions that may leave you unprepared for new responsibilities.

Alaya Offers Stability

Working at Alaya exemplifies the stability and advantages of the Australian mortgage industry. For 15 years, Alaya has consistently provided job security, never having to lay off any staff members. Dargan shared that this longevity requires taking financial responsibility, having minimal debt, and proactively anticipating industry trends. With rare challenges and remarkable opportunities, particularly in roles such as Mortgage Broker, Alaya offers a secure and promising career path, spanning both managerial and specialist roles, making it an exceptional choice for those seeking success in this industry.

Benefits Of Working In A Multinational Company

  • Cultural Enrichment: Operating exclusively within one cultural work environment often leads us to perceive our own culture as the standard. However, engaging with diverse cultures can expand our horizons and prompt us to adapt our viewpoints.
  • Skill Enhancement: Multinational corporations stand out for their capacity to provide exceptional training and expertise, enabling employees to acquire valuable skills that may not be easily attainable elsewhere.
  • Access to Expertise: Employment within multinational corporations grants individuals access to experts in their respective fields, nurturing continuous learning and fostering professional growth.
  • Long-Term Financial Prospects: Multinational corporations typically offer progressively higher compensation packages over time, paving the way for substantial long-term financial opportunities for their employees.

Bridging Cultural And Communication Differences

The book, The Culture Map: Breaking Through the Invisible Boundaries of Global Business, by Erin Meyer, is a valuable resource that offers insights for understanding diverse workplace cultures and effectively interacting with colleagues from different backgrounds. It has three key principles:
  • Cultural Awareness: Encourage individuals to delve into one another’s cultural backgrounds and foster a deeper understanding among one another.
  • Cultural Adaptation: Highlighting the significance of adjusting one’s approach to align with the preferences and communication styles of others. As Otto puts it, “You can see the way someone communicates to you, which shows how they want you to communicate with them.”
  • Conflict Avoidance: Advocating for conflict prevention through the demonstration of respect for cultural differences and diverse work methodologies. It’s equally important to assist others in understanding your own cultural background by offering explanations when needed.

Maintaining Work-Life Balance

At Alaya, our top priority is the wellbeing and satisfaction of our employees. To promote a healthy work-life balance, we emphasise the following steps: Embrace Stress In Moderation: We encourage our employees to acknowledge that a certain level of stress can be beneficial, as it motivates growth and learning. However, it’s equally important to recognise our limits and avoid pushing ourselves too much outside of our comfort zone, as excessive stress can hinder productivity. Personalised Stress Management: Stress management is a highly individualised endeavour. Each of us relieves stress differently. It’s essential for individuals to identify the strategies that work for them in alleviating stress.

Australian Work Culture and Alaya’s Values

Australian culture is characterised by its emphasis on fairness, minimal hierarchy, a strong results-oriented focus, individual accountability, open and collaborative communication, and a reward system based on employees’ work and effort. At Alaya, we prioritise three core values:
  • Care: At Alaya, care extends to our team members, customers, business partners and the community as a whole. We support various charitable initiatives and foster a supportive environment.
  • Passion: We hold a profound passion for continuous learning and improvement. We encourage our team members to embrace this passion as a personal and professional development driving force.
  • Oneness: We are one unified team, treating everyone equally and providing equal opportunities.
If you want to work at Alaya, we highly value three qualities:
  • Growth mindset: You need to have a strong appetite for ongoing learning and development, as we believe in continuous growth.
  • Personal Values: You have to be able to align with our core values of care, passion and oneness, demonstrating a commitment to these principles.
  • Passion: You must have a passion for learning, improvement and making a positive impact.

Finding Your Way From Education To Employment

In today’s fast-changing job market, the journey from education to employment can feel like an uphill climb, especially for students. Recognizing these challenges, Alaya has taken a major step towards crafting a seamless transition for students as they step out of college and into their careers. Through close-knit partnerships with diverse colleges, Alaya has nurtured a special ecosystem that benefits students and empowers them to embrace fulfilling career paths.

Fostering Opportunities Through Placement and Career Fairs

One of the remarkable ways Alaya is changing the game in the transition from academia to the professional world is by actively participating in placement and career fairs colleges host. These events serve as an interactive platform where students can directly connect with Alaya’s dedicated recruitment team. There, they can gain insights into the industry, explore potential career opportunities, and even receive personalized guidance. Alaya’s team is not just committed to recruiting; we’re here to assist students with crafting their resumes, mastering interview techniques, and understanding industry expectations.

Strategic MOUs: Paving the Way for Further Education

At Alaya, we are committed to higher education as well. We’ve formed important Memorandums of Understanding (MOUs) with several prestigious colleges, like Apex, Ace, Kings, British, KUSOM, DAV, and LBEF. These partnerships extend beyond career prospects, they open doors to higher education. We recognize the importance of continuous learning and professional growth for our team members and are proud to offer substantial discounts for those looking to advance their education at these esteemed institutions. These collaborations create a beautiful win-win scenario. Alaya’s staff members have the opportunity to access high-quality education to upskill themselves and remain competitive in their fields. Meanwhile, our partner colleges welcome enthusiastic learners, keen on expanding their knowledge and expertise.

Unlocking The Future Together

Alaya’s partnership with colleges signifies more than just a business arrangement – it embodies a shared vision of nurturing holistic development among students and professionals. By actively engaging in placement and career fairs, Alaya brings the job market to the students’ doorstep, replacing uncertainty with hope and confidence. At the same time, our strategic MOUs reflect Alaya’s commitment to fostering a culture of education and growth, embodying our dedication to lifelong learning and development. As Alaya continues to shape the future of education-to-employment transitions, the impact of these collaborations resonates through the lives of students and professionals. With every interaction, opportunity and discount offered, Alaya takes a step forward in building a bridge between the academic realm and the professional sphere. Ultimately, we contribute to a workforce that is not only skilled but also driven by a profound passion for knowledge. In a world where adaptability is the key to success, Alaya’s partnerships are a testament to our compassionate mindset and steadfast dedication to empowering individuals to thrive, both in their academic pursuits and professional journeys.

Alaya: Where Heart Guides The Way

Alaya: Where Heart Guides The Way

We’re not just another company in the home loan industry. Alaya is where you can give your heart, shine brightly, and grow professionally. When you work at Alaya, it’s a nurturing environment for personal and career development. Our core purpose, “Heart,” defines our commitment to our customers, employees and the society in which we operate. From Heart, we derive our three core values: Passion, Care and Oneness. Let’s explore what our purpose and each of these values means to us and who we are as a team.

Heart: Our Guiding Light

“Heart” is more than a word; it’s our guiding star, illuminating every path we walk. It’s about connecting with people on a deep, emotional level. Our customers, clients, employees and the community are the heart of all our activities. We understand that by putting people first, we create lasting relationships and meaningful impacts.

Care: Empathy In Every Act

“Care” is more than just a word to us; it’s a practical and logical value that we embrace wholeheartedly. It is a commitment for us. We go above and beyond to nurture our employees. We’re not here to delegate tasks, we’re here to nurture your growth and success. When you work with us, you can trust that we’ll support you every step of the way. We care about your professional development and personal fulfillment.

Passion: Ignite Purpose, Spark Success

We are a team of passionate individuals. Our shared passion for people, lifelong learning and personal growth drive us to excel in everything we do. We’re not just looking for employees, we’re seeking individuals who are eager to fuel their passion and bring their unique talents to the team. When you join Alaya, you become a part of a group that’s dedicated to providing the highest level of service to our customers and clients.

Oneness: In Unity, We Flourish

We believe in the power of oneness at Alaya—the idea that the whole is greater than the sum of its parts. When you join our team, you become an essential part of a collaborative force. We work together, leveraging our collective expertise to create a better world for all. Your unique skills and perspective will contribute to our shared success. Here at Alaya, our values aren’t mere words on paper, they’re the foundation of who we are and how we operate. Care, Passion and Oneness are not just buzzwords, they’re the essence of our commitment to our employees, stakeholders and the community. When you choose Alaya, you’re choosing an employer that understands the true meaning of these values and is dedicated to helping you shine in every aspect of your journey. Let’s embark on this journey together because when hearts align, greatness happens.